Shipping policy

How long does it take to get to me?

Our policy is to try to ship all orders that are received by 12:00pm eastern time the same day. Occasionally an item may be out of stock. We get trucks in every week so any delay should be brief.

Protect your deliveries!

Porch Pirates are becoming a serious problem.  Once the packages leave our facility, we are no longer liable for missing packages.  In addition, the carriers will no longer take responsibiltity for missing packages.  We STRONGLY recommend that you sign up for FedEx Delivery Manager and UPS MyChoice.  These are free services, offered by the carriers, that alert you to expected deliveries and even give you the option to make adjustments to ensure you are home when they arrive. We will not replace or refund orders that are delivered but stolen.

Free Shipping/P.O. Boxes

Free shipping is not permitted to a P.O. Box.  Because we ship packages, a physical address is required.  If you select free shipping for a P.O. Box, unfortunately your order will be cancelled.

FedEx Shipping

Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling him to leave the package at the manager's office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address. For FedEx shipments, please allow 3-5 business days (unless upgraded shipping options are chosen).

FedEx SmartPost® Shipping

By utilizing the United States Postal Service (USPS) for final delivery, FedEx SmartPost reaches every U.S. address within 7-10 business days. Please note: Shipments via FedEx SmartPost to Alaska and Hawaii will take anywhere from 14-18 business days.

Shipping to an APO Address


We do ship to military addresses via FedEx SmartPost. Please allow 14-18 business days for delivery.

Pallet Shipments

If your order is over 400 lbs, you will be given the option to select "Best Way". If you select this option, we will ship your order using the most economical way. Residential delivery is included in the price. However, we do not include a liftgate.

Please note that the freight company's responsibility is to bring your shipment to the back of the truck. They will NOT bring it inside your building. If you request this service (Inside Delivery), you will be charged an additional $150.